They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. Got about a 6 inch size fibrous amount of rolled up roots. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. The landlord received the estimate on 12/14. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We were billed $1,354.40. Tech arrived on time was very friendly. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. I had a kitchen sink drain that needed to be rodded because it was blocked. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Well start sending you the news you need delivered straight to you. We definitely clear it the next day. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. As weeks progress, additional water spots continued to appear in the same area. We also offer financing options. They stood behind their 30 day guarantee. So, why did your technician not make the same assessment prior to snaking? Finally the other tech shows and says he needs to snake the sewer drain. Call now to schedule. He asked how old the house was and the condition of pipes. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. We use dedicated people and clever technology to safeguard our platform. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. Date of experience: December 11, 2022 JH Jim Hession 1 review CA In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. They really care a lot about their customers' needs. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. I was yelled at by the employee when I stated this was unfair. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. This was to be at 0900. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Click here to get notifications about new complaints of Roto-Rooter Group. [protected]@comcast.net A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Then, the plumber calls, not the dispatch and says I'm 1 hour away. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Trusted & Recommended Since 1935. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Wow, if you dont like your job quit. I recently called Roto Rooter to have a water heater installed. Customer Reviews are not used in the calculation of BBB Rating. How BBB Processes Complaints and Reviews. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. Plumbing, unclogg toilet, lied about findings, over billed. Roto-rooter plumber Installed water pressure booster on 08/22/2022. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! BS. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. 1/31/23 - *********** - tristan #**** I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. 704 total complaints in the last 3 years. We was willing and able to put in the toilet. We can settle on this for $4,000.00 if it is paid within the next 5 business days. He charged me $625! Business response. Our content is intended to be used for general information purposes only. Anyone can write a Trustpilot review. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. The ceiling was eventually opened up and I found the pipe leaked in two areas. Their investigation involved creating a hole and opening my ceiling. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. On 10/26/22 unit ** had anotherclog in the toilet. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. He gave a price to provide a water mitigation service. So then finally on 1/25 I reached out to Veronica on my own. Everything about this interaction felt robotic and not genuine. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. Mr. Rooter was founded in 1970 and began franchising in 1972. Water was visible in the opening, the threaded cap was six to eight inches away. Over priced. No dhow. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Read HQ Reviews. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. 4 grand! Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Win or lose, it'll cost them money. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Then they said it's now 4 to 6 pm. The equipment could not execute the job. Thank you, you have successfully subscribed to our newsletter! Submit a complaint and get your issue resolved. On December 29, 2022, Roto-Rooter installed replacement faucets. If you cannot be there that day dont make the appointment. the next day and the second man never put the larger cover back on the large septic hole. The new company corrected the issue last week. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Well, 2pm came & went. He packed up and finished paperwork not used in the calculation of bbb rating to assist in... N'T fixed the first time to snake the sewer drain 1,502.46 + $ 1,354.40 ) is fair for a to... Guy shows talking about bringing equipment over for one service call but not two when all of leak. This method is beneficial for customers who may also have questions about service offerings, pricing, hours... 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